Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

Contact Information: Name, email address, postal address, phone number
Account Information: Username, password, and other details when you create an account for support services
Communications: Information you provide when you contact our customer support, respond to surveys, or otherwise communicate with us
Product Registration: Information about your JITO device when you register it for warranty and support

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
Location Information: General location information based on IP address
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide customer support and respond to your inquiries
Create and manage your support account
Process warranty claims and product registrations
Send you technical notices, updates, security alerts, and administrative messages
Send you marketing communications about our products, services, and promotions, subject to your communication preferences
Personalize your experience on our website and deliver content relevant to your interests
Monitor and analyze trends, usage, and activities in connection with our services
Maintain and improve the security of our website and products
Comply with legal obligations and enforce our terms and policies

3. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting, customer service, and marketing assistance
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
Legal Requirements: When required by law or if we believe disclosure is necessary to comply with a legal process, protect our rights, or protect the safety of others
With Your Consent: With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

6. Your Rights and Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

6.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect the availability and functionality of our website. For more information about cookies and how to disable them, see our Cookie Policy.

6.4 Do Not Track

Some browsers offer a "Do Not Track" ("DNT") signal whereby you may indicate your preference regarding tracking across sites. We currently do not respond to DNT signals.

7. Additional Rights for Residents of Certain Jurisdictions

7.1 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These include:

Right to Know: You have the right to request information about the personal information we have collected, used, disclosed, and sold about you
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions
Right to Opt-Out: You have the right to opt-out of the sale of your personal information
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights

To exercise these rights, please contact us using the information in the "Contact Us" section below.

7.2 European Economic Area (EEA), United Kingdom, and Similar Jurisdictions

If you are located in the EEA, United Kingdom, or other jurisdictions with similar data protection laws, you may have certain rights regarding your personal information, including:

Access: You have the right to access personal information we hold about you
Rectification: You have the right to request correction of inaccurate or incomplete personal information
Erasure: You have the right to request deletion of your personal information in certain circumstances
Restriction: You have the right to request that we restrict processing of your personal information in certain circumstances
Data Portability: You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller
Objection: You have the right to object to our processing of your personal information in certain circumstances
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw consent at any time

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information as quickly as possible. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification).

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

JITO
921 W Lake St
Minneapolis, MN 55408
United States
Email: privacy@jito.br.com
Phone: +1 (612) 655-2890